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Returns and Refunds Policy

At Total treasures, your satisfaction is our top priority. We genuinely hope you love every product you purchase from us. If you’re not completely happy with your order, we’re here to assist you.

Returns

For Physical Products:

Fashion Jewellery, Ladies Clothes, Baby Clothes (age up to 12 years), Men’s Clothing, Handbags, Mobile Back Covers

  • Return Window: You have 7 days from the date of delivery to initiate a return.

  • Condition of Items: Items must be unworn, unwashed, and in their original condition. Please ensure all original tags, packaging, and accessories are intact.

  • How to Initiate a Return: Contact our customer service team at totaltreasures.in@gmail.com with your order number and reason for return. We’ll provide you with detailed instructions to facilitate a smooth return process.

For Digital Products:

WordPress GPL Plugins, Ebooks, Fonts, Kids Learning Material, Planners, Printable Bundles

  • Due to the nature of digital downloads, all sales of digital products are final. We do not accept returns or offer refunds for digital products once they have been downloaded.

Refunds

For Physical Products:

  • Inspection Process: Once we receive your returned item, our quality assurance team will inspect it.

  • Approval Notification: If your return is approved, we will notify you via email.

  • Refund Method: Refunds will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

For Digital Products:

  • No Refunds: We appreciate your understanding that we cannot offer refunds or exchanges on digital products.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged physical product, we’re happy to offer an exchange for the same item.

  • Exchange Window: Please contact us within 7 days of receiving the item.

  • Process: Reach out to us at totaltreasures.in@gmail.com with your order number and details about the product issue, and we’ll guide you through the exchange process.

Gift Cards

  • Non-Refundable: Gift cards are final sale and cannot be returned or refunded.

  • No Expiration: Our gift cards do not expire, so you can use them at your convenience on total treasures.

Shipping for Returns

  • Responsibility: You will be responsible for paying your own shipping costs for returning your item.

  • Non-Refundable Shipping Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will not be included.

  • Shipping Instructions: For return shipping details, please contact our customer service team.

Late or Missing Refunds

  • Haven’t Received Your Refund Yet?

    • Check Your Bank Account: It may take some time before your refund is officially posted.

    • Contact Your Credit Card Company: Processing times can vary.

    • Bank Processing Time: There is often some processing time before a refund is posted.

  • Need Further Assistance? If you’ve done all of this and still have not received your refund, please contact us at totaltreasures.in@gmail.com.

Contact Us

Your satisfaction is our priority at Total treasures. If you have any questions or need assistance with returns and refunds, please don’t hesitate to reach out:

We’re here to ensure you have a delightful shopping experience!

Thank You

Thank you for choosing Total treasures We appreciate your business and look forward to serving you again soon!

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